Terms and Conditions

Last Updated: October 29, 2025

1. Introduction / Acceptance of Terms

Welcome to Exotic Even Furniture (“we,” “our,” or “us”). By accessing or using our website https://exoticevenfuniture.co.za/, or purchasing products/services, you agree to be bound by these Terms and Conditions, along with our Privacy Policy, Shipping Policy, Refund Policy, and Payment Policy.

If you do not agree with these terms, please do not use our website or purchase our products.

2. Definitions

  • Website: https://exoticevenfuniture.co.za/ and all related pages
  • Customer/User: Any person accessing or purchasing from the website
  • Products/Services: All items offered, including party equipment, tents, tables, chairs, catering tools, electronics, toilets, trailers, and machinery
  • Order: Any purchase placed on the website
  • Service Providers: Third parties involved in payment processing, shipping, or installation

3. Account Registration (if applicable)

  • Certain features may require account creation.
  • Customers are responsible for providing accurate, complete, and up-to-date information.
  • Accounts may only be used by individuals 18 years or older.
  • Customers are responsible for keeping login credentials secure.

4. Product Information

  • We strive for accurate descriptions, images, and specifications.
  • Prices are displayed in South African Rand (ZAR) and exclude VAT.
  • Product availability may change without notice.
  • We may update product information, pricing, or stock status at any time.

5. Ordering & Payment

  • Orders are placed via our website.
  • Accepted payment methods: Direct Bank Transfer only.
  • Payment must be cleared before shipping.
  • Payment information is handled securely by trusted third-party providers.

6. Shipping & Delivery

  • Shipping is available within South Africa and Zimbabwe only.
  • Shipping charges are flat-rate: R 800 and exclude VAT.
  • Delivery times are estimated; delays may occur due to unforeseen circumstances.
  • Customers must provide accurate, accessible delivery addresses.
  • We are not responsible for delays caused by inaccessible locations or incorrect information.

7. Installation & Assembly

  • Professional installation services are available for certain products.
  • Installation fees apply per booking.
  • Scheduling requires at least 48 hours’ notice.
  • Customers must prepare the site and provide safe access.
  • We are not liable for damages caused by unsafe or unprepared sites.

8. Cancellation, Returns, and Refunds

  • Orders may be canceled within 12 hours after placement.
  • Returns: Acceptable within 14 business days (Mon – Sat) of delivery.
  • Refunds: Processed within 7 business days (Mon – Sat) after receiving the returned product.
  • Damaged/Defective Products: Claims must be submitted within 48 hours of delivery.
  • Products must be returned in original condition and packaging.

9. Customer Responsibilities

To ensure proper service:

  • Provide accurate personal, billing, and shipping information
  • Prepare the site for delivery or installation
  • Follow safety instructions for product use
  • Report issues promptly

10. Intellectual Property

  • All website content, including text, images, graphics, and logos, is owned by Factory Event and Catering.
  • Unauthorized reproduction, distribution, or use is prohibited.

11. Limitation of Liability

  • We are not liable for damages resulting from improper product use, misuse, or accidents.
  • We are not responsible for indirect, incidental, or consequential damages.
  • Liability is limited to the purchase price of the product/service.

12. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by South African law.
  • Any disputes will fall under the exclusive jurisdiction of South African courts.

13. Amendments to Terms

  • We reserve the right to modify or update these Terms at any time.
  • Updates will be posted on this page with a new “Last Updated” date.
  • Continued use constitutes acceptance of revised terms.

14. Privacy & Data Protection

  • Personal information is handled according to our Privacy Policy, POPIA-compliant.
  • By using the website, you consent to the collection and use of your data as described.

15. Marketing & Promotional Offers

  • Special offers or discounts are subject to conditions specified during promotion.
  • We reserve the right to cancel, modify, or withdraw promotions at any time.
  • Marketing communications are sent only to customers who have opted in.

16. Warranty & Product Support

  • Products come with the warranties stated in their description.
  • Warranty claims must follow the instructions provided at the time of purchase.
  • We provide support for product installation, usage, and troubleshooting where applicable.

17. Third-Party Links & Services

  • The website may contain links to external sites or services.
  • We are not responsible for third-party content or practices.
  • Users should read the third party’s policies before providing personal information.

18. Termination of Service

  • We reserve the right to refuse service, cancel orders, or terminate accounts for violations of these Terms.
  • Termination does not relieve customers of any outstanding obligations.

19. Dispute Resolution

  • We encourage customers to contact us directly to resolve disputes.
  • If unresolved, disputes will be addressed under South African law and through appropriate legal channels.

20. Force Majeure

  • We are not responsible for delays or failure to perform due to events beyond our control, including natural disasters, strikes, pandemics, or transport disruptions.

21. Customer Support & Contact

For any questions or assistance regarding these Terms & Conditions, contact us:

Business Name: Exotic Even Furniture

Address: 16 Mimosa Street, Mink Business Park, Hermanus 7200, South Africa

Phone: +27 73 522 4489

Email: support@exoticevenfuniture.co.za

Business Hours: 9:00 AM – 17:00 PM (Mon – Sat), (GMT+02:00) South Africa Standard Time (Johannesburg)