Shipping Policy

Last Updated: October 29, 2025

1. Introduction

Welcome to our Shipping Policy.
This page explains how we handle the delivery of our products — from processing and packaging to shipping, tracking, and returns.
We value transparency and want every customer in South Africa and Zimbabwe to have complete clarity about how and when their order will arrive.

Exotic Even Furniture, we prioritize providing you with fast and reliable shipping services all over South Africa and Zimbabwe. We offer direct delivery from

16 Mimosa Street, Mink Business Park, Hermanus 7200, South Africa

Below you will find detailed information about our shipping policies, costs and procedures to ensure a smooth and satisfactory shopping experience.

2. Shipping Coverage

We currently ship exclusively within South Africa and Zimbabwe.

We deliver to:

All major cities including Johannesburg, Cape Town, Durban, Pretoria, and Port Elizabeth
Regional and remote areas (delivery times may vary)

We do not currently offer international shipping outside South Africa and Zimbabwe.

3. Flat-Rate Shipping Fee

We charge a flat rate: R 800 on all orders, regardless of weight or destination within South Africa and Zimbabwe.
This makes your shopping experience easier — no complicated calculations or surprise costs at checkout.

Shipping costs are clearly displayed during checkout before you confirm payment.

Please note: We don’t offer Cash on delivery.

4. Order Processing Time

All orders are processed within 1–2 business days (Mon – Sat) after your payment has been successfully verified.

You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email once your parcel leaves our warehouse.

Please note: Orders placed on weekends or South African public holidays will be processed on the next working day.

5. Order Cut-Off Time

Orders placed before 4:00 PM (GMT+02:00) South Africa Standard Time (Johannesburg) are processed and shipped the same business day.
Orders placed after 4:00 PM will be processed on the next business day.

This schedule helps us ensure timely packing, labeling, and courier pickup for all outgoing shipments.

6. Estimated Delivery Time

Once dispatched, delivery time depends on your location:

Standard delivery: 2–3 business days (Mon – Sat)

Delays may occasionally occur due to courier workload, public holidays, bad weather, or high-volume sales periods. If delays happen, we’ll keep you updated promptly via email or SMS.

7. VAT and Pricing

All prices displayed on our website are exclusive of VAT (Value Added Tax).
VAT will be calculated and shown separately at checkout, along with the final total amount to be paid.

8. Packaging and Handling

We take extra care in packaging your order to ensure it reaches you in perfect condition.

Fragile items (like electronics or glassware) are securely wrapped with protective materials.
Bulky products such as tents, trailers, or large machinery are packed on pallets or in reinforced boxes.

Every package is sealed and checked before dispatch to guarantee safe transport.

9. Tracking Your Order

Once your order is shipped, we’ll send you a tracking number by email or SMS.
You can use this number on our courier’s website to see real-time updates on your delivery status.

If you don’t receive your tracking details within 24 hours of purchase, please contact our support team for assistance.

10. Delivery Procedure

Our courier partners deliver directly to your door.
If you’re not available at the time of delivery, the courier may:

Attempt delivery the next working day, or
Leave a calling card / message for you to reschedule delivery

For security reasons, we do not allow parcels to be left unattended without signature confirmation.

11. Damaged, Defective, or Missing Items

We take product quality seriously.
If your order arrives damaged, defective, or incomplete, please notify us within 48 hours of receiving it.

To report a damaged or missing item:

Email us at support@exoticevenfuniture.co.za with your order number.
Attach clear photos showing the issue.
Our support team will review and respond within 24 hours.

Depending on the case, we may offer a replacement, partial refund, or repair at no additional cost.

12. Incorrect Address or Failed Delivery

Please ensure your delivery address and contact details are correct before confirming your order.
If an incorrect or incomplete address causes a failed delivery:

The parcel will be returned to us, and
A re-delivery fee may apply for shipping it again to the correct address.

We recommend double-checking your address carefully before placing your order.

13. Order Cancellation

We allow cancellations within 12 hours of placing your order, provided the order has not yet been shipped.
After 12 hours, orders are processed and prepared for dispatch, so we can no longer accept cancellations.

To cancel, please contact us quickly at support@exoticevenfuniture.co.za with your order number and reason for cancellation.

14. Delivery Delays and External Factors

Although we work with reliable courier partners, delays may happen due to factors beyond our control, including:

Weather conditions
Strikes or road closures
Seasonal demand peaks
Supply chain disruptions

We’ll always notify you immediately if there’s a significant delay and will do our best to expedite the process.

15. Order Confirmation and Communication

You will receive three notifications during your order journey:

Order Confirmation Email – immediately after checkout.
Shipping Confirmation Email – once your order is dispatched.
Delivery Confirmation Message – when your parcel is marked as delivered.

For any delivery concerns, you can reply directly to these messages for faster assistance.

16. Returns and Exchanges (Summary)

For return requests, please visit our Return & Refund Policy page.
If your item is eligible for return, you must contact us within the stated timeframe to arrange pickup or drop-off.
Returned items must be unused, in original packaging, and include all parts and accessories.

17. Customer Support

Our dedicated customer support team is always ready to help you with order tracking, shipping updates, or delivery questions.

Contact Details:

Business Name: Exotic Even Furniture

Address: 16 Mimosa Street, Mink Business Park, Hermanus 7200, South Africa

Phone: +27 73 522 4489

Email: support@exoticevenfuniture.co.za

Business Hours: 9:00 AM – 17:00 PM (Mon – Sat), (GMT+02:00) South Africa Standard Time (Johannesburg)

18. Updates to This Policy

We may occasionally update this Shipping Policy to reflect changes in our operations or legal requirements.
All updates will be posted on this page with a new “Last Updated” date at the top.

We encourage customers to review this page regularly to stay informed about how we handle shipping and delivery.