Privacy Policy

Last Updated: October 29, 2025

1. Introduction / Overview

Exotic Even Furniture (“we,” “our,” or “us”), protecting your personal information is our top priority. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or purchase products from our website https://exoticevenfuniture.co.za/

By using our website or purchasing products, you agree to this Privacy Policy and our practices.

2. Information We Collect

We collect different types of information to provide a seamless shopping experience:

Personal Information:

Name, email, phone number
Billing and shipping addresses
Order history and preferences

Payment Information:

Bank account or card details (processed securely via trusted third-party providers)

Technical Information:

IP address, browser type, device type
Cookies, tracking data, and analytics

Customer Interactions:

Customer service inquiries
Feedback or reviews submitted

Optional Data:

Marketing preferences or survey responses

3. How We Collect Information

We collect information in several ways:

Directly from you: During order placement, account creation, or contacting support
Automatically: Through cookies, analytics, and usage tracking
From third parties: Payment processors, shipping providers, or other authorized partners

4. How We Use Your Information

Your information helps us:

Process and deliver orders accurately
Communicate order confirmations, updates, or promotional offers (if consented)
Improve website functionality, products, and services
Prevent fraud and ensure secure transactions
Comply with legal requirements

Your personal data is never sold to third parties.

5. Sharing Your Information

We may share your data with:

Payment providers for secure processing
Shipping partners for delivery purposes
Legal authorities when required by law
Marketing partners only with your explicit consent

All third-party sharing is limited to the minimum necessary information for the intended purpose.

6. Cookies & Tracking Technologies

We use cookies and similar technologies for:

Essential functions: Ensure the website works properly
Performance analytics: Understand website usage
Functionality enhancements: Improve user experience

You can manage or disable cookies via your browser settings. Some features may not work if cookies are disabled.

7. Data Retention

We retain your information only as long as needed:

Order and billing records: 7 years (for legal and tax compliance)
Account information: Until you request deletion
Cookies & analytics: Session-based or up to 2 years

8. Data Security

We implement strong security measures to protect your data:

SSL encryption for secure transactions
Restricted internal access to personal data
Regular audits and monitoring
Trusted third-party providers comply with security standards

9. Customer Rights (POPIA Compliance)

Under the South African Protection of Personal Information Act (POPIA), you have the right to:

Access your personal information
Request corrections for inaccurate or incomplete data
Request deletion of personal information
Object to data processing for specific purposes
Lodge a complaint with the Information Regulator

To exercise your rights, contact us at

Phone: +27 73 522 4489

Email: support@exoticevenfuniture.co.za

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies before providing personal information.

11. Children’s Privacy

Our website and services are not intended for children under 18. We do not knowingly collect information from minors.

12. Updates to this Policy

We may update this policy from time to time. Changes will be posted on this page with a new “Last Updated” date.
We encourage you to review the Privacy Policy periodically for any updates.

13. Marketing Preferences & Opt-In/Opt-Out

You can opt-in to receive promotional emails and newsletters
You can unsubscribe at any time via links in emails or by contacting us
We respect your preferences and only send communications if consented

14. International Data Transfers

Some of your data may be processed or stored outside South Africa if using third-party hosting, cloud services, or payment providers
We ensure all transfers comply with POPIA and applicable data protection standards

15. Legal Compliance

We comply with POPIA and South African data protection regulations
We follow Google Merchant Center guidelines to maintain trust and account compliance
All personal data handling is conducted legally, ethically, and transparently